| Type | Public under ePLDT (NYSE: PHI) |
|---|---|
| Industry | Business Process Outsourcing Customer Relationship Management Customer Interaction Services Call Center Consulting Services Healthcare Services |
| Founded | 1980 |
| Headquarters | Makati City, Philippines |
| Number of locations | Operating in 8 locations |
| Area served | Philippines |
| Key people |
Maulik Parekh |
| Website | www.spi-global.com |
SPi Global is a Philippines-based diversified knowledge process outsourcing (KPO) and customer relationship management (CRM) service provider. The company is the largest Filipino-owned business process outsourcing company in the Philippine,[1] with over 15,000 employees in 24 locations in North America, Europe, and the Asia Pacific region. SPi Global services more than 500 clients worldwide.
SPi Global offers business outsourcing solutions in industries such as: publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications. It functions in outsourcing call centers customer care, customer service (voice and non-voice), help desk support, content editorial and production, content conversion, coding, database structuring and support, transaction processing, medical transcription, billing and revenue cycle management, and coding and billing compliance.
In 2011 the company was named BPO Company of the Year,[2] and also received the Sao Khue 2011 Prize for “BPO service for BPO Services Group” from the Vietnam Software Association, or VINASA,[3] which recognized SPi Global’s work in Vietnam.
In addition to those mentioned above, SPi Global has been recognized with the following awards: